Dealing with Difficult Customers

There is not a day goes by that I don't hear a complaint(s) about dealing with a difficult customer. These complaints come from all levels and industries; customers who: make demands, wanting their needs met in their way, no matter if it follows protocol or not treat you as if you don't know what you're …

What’s on My Wish List

I don't normally make a wish list for Christmas but this year, I am; these are what I would like to see from an organizational and workplace perspective as I think we would be back to having happier employees as well as fiscally sound organizations: I wish: 1. That leaders of organizations would pay attention …