Showing Love to Your Coworkers Can Make a Difference

Difficult coworkers can make the workday an unpleasant place to be; in fact, it can be one of the top reasons why someone leaves their job, particularly if it is the boss. What makes someone difficult depends on the make-up of such a person and how they approach their work. I don't think people plan …

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Dealing with Difficult Customers

There is not a day goes by that I don't hear a complaint(s) about dealing with a difficult customer. These complaints come from all levels and industries; customers who: make demands, wanting their needs met in their way, no matter if it follows protocol or not treat you as if you don't know what you're …

Anxiety Can Create Adverse Behaviors to Mindful Of

As the storm moves closer, I'm seeing some really bad behaviors which (some) people are exhibiting, a few I mentioned yesterday. See if any of these resonate: your boss makes some critical comments that he or she does not normally make your coworker become argumentative over small issues a customer barks and become demanding, saying …

Dealing With a Chronic Complainer

There is nothing worse than having to listen to someone who constantly complains, whether your spouse, a relative, or friend. But, to me, it's worse when you encounter someone in the workplace who can't seem to find anything good in .... anything. Workplace complainers can be dangerous as their negativity can pervade all spaces in …