You are appreciated for the work you do, whether you know it or not. Just as we need to focus on the end-user of our work, we need to be mindful that the end user is thinking of you - when they use the goods and services you produce, they are appreciative of the person …

Do You Care About Your Customers (End-Users)?

I just got off the phone, after at least 6 attempts, trying to reach a business who called me several times to discuss my account and marketing through them. What the person didn't tell me is that the company is emailed-based. What the heck! If she had left this tidbit of information, I wouldn't be …

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