Why Can’t We Just Get Along? How Communication Can Bridge the Gap

This week, I've covered many basics around effective communication, i.e. the how's and why's of being a good communicator and providing tips to do so. To finish out, it's important to discuss how communication can help people to get along better, which applies to any relationship we have. We don't have to always like someone …

The Art of Effective Communication

This week's focus is on communication - namely, the art of being effective in how we express and receive information we hear. Doing so would lead to less conflict, having better interpersonal connections, and getting more done. The workplace can be a hotbed for problems in this area. When goals are given but vague; when …

Ensuring Communication Filters Throughout the Organization

This is a picture of the tower that was next to my hotel in Dallas; I just returned from working in the career center at ASTD's international convention.  While I really like Dallas, I cannot say so much for a lot of the customer service I experienced.  Now this tower is famous, as it has …

Have You Ever Been Blindsided?

Bob is a manager at a large financial call center.  He is in charge of 100 employees, who are responsible for collections.  Bob goes about his day, and weeks, problem-solving and motivating his employees.  He feels he has created a good team and that his employees like and respect him.  So imagine his surprise when he …

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