Problems at Work? Your Face Might Be the Reason

Without fail, Julie (not her real name) makes sure she gets to work on time and is ready to get going on her job tasks. If you were to ask Julie, she would tell you that she loves her job and loves focusing on ensuring her customers are satisfied. However, Julie will also tell you …

Have You Ever Been Blindsided?

Bob is a manager at a large financial call center.  He is in charge of 100 employees, who are responsible for collections.  Bob goes about his day, and weeks, problem-solving and motivating his employees.  He feels he has created a good team and that his employees like and respect him.  So imagine his surprise when he …